Refund & Cancellation Policy

Overview

Cirrovyn provides Salesforce administration, automation, and related IT consulting services to businesses. This page summarizes how refunds and cancellations work for our engagements. Where you have signed a Consulting Agreement, Statement of Work, or other written agreement with us, the terms of that agreement govern and control over this summary if there is any conflict.

Nature of our services

We provide professional consulting services, not physical goods or off-the-shelf software. Fees are earned as work is performed. Because our work is delivered as time, expertise, and configuration rather than a returnable product, fees for services already performed are generally non-refundable.

Deposits and retainers

Some engagements require an upfront deposit or a recurring retainer before work begins. A deposit reserves our time and is applied against your first invoice. Unless your written agreement states otherwise, deposits are non-refundable once we have begun work, but any portion of a deposit not yet earned through performed work will be returned if the engagement is cancelled before that work is done.

Project and hourly work

For fixed-scope projects and hourly work, you are billed for work completed and expenses incurred up to the point of cancellation. Completed and invoiced work is non-refundable. If you cancel a project mid-way, we will invoice for work performed through the cancellation date and, where applicable, refund any prepaid amounts that exceed that work.

Cancellation by you

You may cancel an engagement at any time by emailing info@cirrovyn.com. For ongoing or recurring services (such as a monthly retainer or managed-services arrangement), we ask for the notice period stated in your agreement - typically 14 days - so we can hand off cleanly. Recurring fees already billed for the current period are not prorated unless your agreement says otherwise.

Cancellation by us

We may decline or end an engagement if the scope is outside our expertise, if required access or information is not provided, or if invoices go unpaid. If we end an engagement for reasons other than non-payment, you are responsible only for work performed up to that point, and we will refund any prepaid amount that exceeds it.

Billing errors and duplicate charges

If you believe you have been charged in error - for example, a duplicate payment or an incorrect amount - contact us within 30 days at info@cirrovyn.com. We will review promptly and correct any genuine billing error, including issuing a refund for a verified duplicate or overcharge.

How refunds are issued

Approved refunds are returned to the original payment method through our payment processor, Stripe. Refunds are typically processed within 5-10 business days, though the time for funds to appear on your statement depends on your bank or card issuer.

Payment disputes

If you have a concern about a charge, please contact us first at info@cirrovyn.com so we can resolve it directly - this is almost always faster than a formal dispute. Filing a chargeback for a service that was delivered as agreed may be contested with documentation of the engagement and the work performed.

Contact

Questions about this policy? Email info@cirrovyn.com.